I am joining some others in a class action lawsuit. We kept saying no, no, no. This will surely increase the credibility of your complaint. The price was still expensive and we said no thanks. Ms. Gines, Here is another issue I have and that's the Ambassador Program. Our contract is in English. Accounting@VidaVacations.com You can't have it both ways, you can't just tell the truth some of the time and claim to be legit. Vida Vacations is hiring Full-Time Sales Professionals to work in Los Cabos, Puerto Peasco, Mazatln, Nuevo Vallarta, Puerto Vallarta, Acapulco and Cancn . Business Profile Vida Vacations Timeshare Companies Contact Information PO Box 911841 Dallas, TX 75391-1841 Get Directions Visit Website (800) 292-9446 Customer Reviews 1/5 Average of 1 Customer. After a short time salesman came back and said congratulations, they accepted your offer, If its in your contract that you shouldn't purchase for rental income then why is it trained to your sales teams to sell it that way? Alin Gines Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. vida is a scam resort! But this my friends this is a flat-out scam. I just got off the phone with Nick Steele who refuses to assist in any way. We were put in the Grand Mayan for this "one time only" first use. Its dishonest. 9 AM - 6 PM CST Closed on Sundays. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. And I actually have parents and friends with timeshares that ARE good and helpful so Im not a total timeshare hater. I said I want what they approved. 9 AM - 8 PM CST | The agencies have now confirmed that if the timeshare weeks are not rented then we do not get any money. 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries). We sent a letter to Cirque du Soleil informing them that The Mayan is abusing public trust and confidence by employing such tactics and are waiting for a response. All Rights Reserved. Thank you for your time and we look forward to hearing from you soon. In an attempt to get out of there we agreed to $3250.00 down with many other "free" perks. I urge The Grand Mayan to do the right thing. It never really crossed my mind they were not tell me the truth about the two main reasons I was buying (rental income and reselling my Shell Vacation program). You refer to legal boundaries, does Vida consider pitching rent and resale to prospective members within legal boundaries knowing its a benefit that will NEVER be achieved? 29 Staples St Mary M. Hi - We were also robbed of $7, 000. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We will be expanding the range of our message please join us in bringing awareness to this absurd business practice. We were told that the certain agencies would buy back the timeshare weeks for a set amount. At first, the sellers did not want me to take the papers that they had presented the program on, but I told them that I would not buy without taking them. That's a rip-off for a week!!!! We have tried to settle this offline but the Mayan refuses because we have decided to use a third party. Ill say it loud and clear: The Mayan Palace/Vida Vacations is a giant FRAUD We feel totally scammed now! BBB Business Profiles generally cover a three-year reporting period. Bravo! We feel they held a spanish language contract away from us so that my husband couldnt read it and they knowing that I was busy! Article 85 of Adhesion Contracts of CONSUMER PROTECTION LAWS clearly states that ALL contracts must be in Spanish. Who knows if that is true either? Then they put us on the phone with a Rental Broker from a list they provide who proceeds to tell us he has tons people waiting to rent the type of unit they we're trying to sell us (how My husband, myself, sister and my brother in-law were deceived into buying something we can't use. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. Want to know more or reserve your stay? As a matter of policy, BBB does not endorse any product, service or business. Well these ended up being scams and the "companies" that Vidanta works with, have no choice but to lie and be in the middle of the scams. We paid My Vacation Broker $299 in advance and in all these years we never got a rental. He came back with documents to sign and was not as was approved. The sellers also told us that we could easily rent the t.s. They also sold us a suite in the Kingdom of the sun which is still under construction. We are committed to helping you understand the great value of acquiring a membership with us, as well as the significant benefits we offer our members. My husband asked for a spanish language contract which he thought was the law! Make no mistake that is the developers deednot yours! That is not how it was explained at all. Vida Vacations Selling Deeded Timeshare? A manager then came to speak with us and offered a pre-owned contract for less money and told us that they could resell our Club Intrawest t.s. - Vida Vacation Club. We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. Saturdays: And you also won't get your money back. I still have the credit card bill from the old contract. the contracts say we are only buying what is registered for 10 years. You can't claim to be legitimate when you allow your sales teams to do what they do or have done. They are masters of deception and we need someone who has more knowledge of the situation. Everything appeared great but their prices were expensive and we said no thanks. I was told me that through one of We purchased in October of 2017 and used our membership in March of 2018. Company Name: Vida Vacation Club. Ms. Rose I urge you to reconsider your position, Ms. Gines, Vida sales reps trained by Vida management conned me into believing that rental income from this purchase was a certainty, and I believed them. Vida doesnt dispute that I was lied to, and in fact this would be an unrealistic position as their notorious practices are well documented throughout the internet. We ate some of the best meals we have had anywhere. We will never go to a timeshare presentation again in mexico which is a shame since my husband is mexican and we did not want to own in mexico. Ms. ******* ****** is correct that the Customer Service Call Centre has no information on the monies she is referring to. I am so disappointed in the whole experience. Vida Vacations is a timeshare company that was founded in Nuevo Vallarta, Mexico in 2010. Emily at Emrealtyflorida.com, Desired outcome: Customers who purchase timeshares from Vida also have the opportunity to visit destinations that are part of other vacation clubs. I also asked him for a copy for our records. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. I also asked why it was such a problem? I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust. That is when the presentation began to focus in on our Club Intrawest property. Knowing I was feeling ripped off they send me a list of scammers. A year and a half later nothing has happenedi now own 4 weeks that i dont use, cannot sell and cannot rent. I asked for my credit card and ID back Took over an hour to get my ID and credit card Kept sending us to different floors, buildings finally I said if I do not get my credit card back Now I am calling the police. The sellers also told us that cirq do soleil will be giving entertainment on the property next year. BBB reports on known marketplace practices. We went to presentation on 4/27/16 for the timeshare resort in Nueve Vallarta. Mine as well have put in down the garbage disposal. Due to the facts weve presented this is the only conclusion one can draw. After about seven hours traveling we were met at the airport in Cancun by some saleswoman misrepresenting her intention. So, thinking it was a good deal I bought it. I have sat through sales pitches on timeshares, travel clubs and the like my share of times; but this one was over the top. If you bought and none of what I mention were factors you have a great product. There office customer service and accounting team have no record of this. One gift is an access to a "Priceline" type booking service and the other gift entitled bookhawaiicollection.com could not be accessed. And Vidas position Ms. Rose is that was a mistake on her part? They essentially are saying "hey, it's not our fault you were *** enough to believe our sales team". Boasting high-end amenities, comfort-filled accommodations, and the best service in Mexico, there's nothing quite like a vacation with Vidanta. We're here for any questions and concerns you might have. I implore anyone thinking about visiting this resort to stay away! I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. After explaining no distinction was ever made, he basically said it doesn't matter, you signed the paperwork, and we won't get a refund. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. After signing a membership contract, we reflected on what was said and decided we had made a grave mistake. presentation. As we mentioned before, Vidanta Vacations (Vida Vacations) has timeshare resorts in Vidanta Cancun, Acapulco, Puerto Vallarta, Nuevo Vallarta, Mazatlan, Los Cabos and Puerto Peasco. Vida Vacations in Cahoots with Rental Brokers @vidavacations.com, @vidanta.com, @grupovidanta.com, @vidantacruises.com, @vidantagolf.com and @vidapayments.com If you require further information, please contact us on any of the toll-free numbers listed below. The company offers real estate interests in 15 resorts in Mexico. to find out its value. All four of us took the presentation at the Grand Mayan in Cabo we made it clear we always vacation together and needed a 2 bedroom with a kitchen. It was finally returned. We Share your photos and videos with others to prove the truth of your words. After the presentation they tried to sell us units startingin the $70,000 range for a two bedroom unit at the Grand Mayan. It's legal name is Comercializadora y Servicio de Turismo S.A. de C.C. We went back to our resort and searched the reviews, and as we thought, this is not a reputable company. Its location on this page may change next time you visit. We already had a program at Palladium and were still paying on it. The company offers real estate interests in 15 resorts in Mexico. Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this? We have made every effort to resolve this dispute offline but they prefer to support their duplicitous sales team, so we are exercising our right to freedom of speech.
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