Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. We can't respond to what you write here but you can contact us instead if you'd like a response. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. There are other services to Glenelg, West Lakes Centre, and Marion Centre Interchanges.You will need a standardMetroticket or metroCARD to board the bus. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. If the recharge is completed before 9.00 pm, it will generally be available on your Seniors Card when you use it the next morning. Real-time arrival information for buses, trains and trams, timetables and a journey planner are available online through the Adelaide Metro website or one of the recommended smartphone apps. We can't respond to what you write here but you can contact us instead if you'd like a response. Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. for members of your family or business), recharge any metroCARDs registered to your account, buy 14-day and 28-day passes for metroCARDs registered to your account, set up, manage or deactivate automatic recharges, update your personal details with us (except your account name), such as your password, credit card, email and phone number. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. International seniors are not eligible for any concessions. Any value on your card when its lost or stolen is not refundable. SMS The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. Many buses and all trams reserve space for wheelchair passengers. J1 and J2 buses run from the airport to the city approximately every 30 minutes. The minimum recharge is $5 and the maximum amount you can store on your card is $200. Login and let us know what needs to be updated on our Adelaide Metro metrocard machine listing, or email us on support@studentvip.com.au. If you are a South Australian Seniors Card holder, your user name is SENIOR_, followed by the 7-digit number of your card, e.g. Your email has been successfully verified, please click the button below to continue to log in. Instruction videos on Adelaide's new smartcard ticketing system, metrocard and singletrip and daytrip metrotickets.Damian introduces metrocard, Adelaide Metr. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. The metrocard is only a pain because it's difficult to reload / limited places. There are two kinds of validators: dual-purpose and Metrocard-only. Email. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. Your refund will be credited back to that card. Thanks for contributing - your feedback helps us improve this website. APPLICATION FOR MOBILITY PASS metroCARD Special Pass. Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard). If you have an account and forget your password, you can reset it online. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. If you recharge in person or using a vending machine, your funds will be available immediately. You can order replacement Metrocards online. You need to validate the metroCARD within 3 months of buying a recharge. Adelaide has a free City Connector bus service operate in both clockwise and anticlockwise directions in the city centre. When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. SMS -&. Your Seniors Card is ready to use on public transport as soon as you receive it. If you have any issues, please call the InfoLine on 1300 311 108. For more information about visiting Adelaide, visit the Adelaide Metro website. At a Mobile Sales Bus or Van See the schedule for our buses and vans. Related information Contact Adelaide Metro InfoLine. Find out more about discounted travel with a Visitor pass. Copyright 2023. *Product Disclaimer:Tourism Australia is not the owner, operator, advertiser or promoter of the listed products and services. The Pay-Per-Ride MetroCard cant be replaced if it is lost or stolen. Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. 3 If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). Tram, Moseley Square, Adelaide, South Australia Tourism Australia. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. . To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. How long do I need for my trip to Australia? Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. The South Australian Seniors Card program provides members with a wide range of benefits includingdiscounts and special offers from businesses andfree travel on Adelaide Metro buses, trains and trams. Please tell us what you were trying to do and why this page was unhelpful. Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. Adelaide Metro offers some free public transport services within the city centre. Adelaides rail network is a great way to visit attractions outside of the city centre. (Adult men can use the service if they need to transport a child who requires an approved child safety seat.). Phone: 1300 311 108 (metropolitan customers)Phone: 1800 182 160 (regional customers)TTY: 8303 0844Lines are open 7:00 am to 8:00 pm, 7 days a week, North Terrace, AdelaideMonday to Sunday 7:00 am to 8:00 pmSelected special event days 7:00 am to 12:15 amView location map. Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? Temptation Sailing, Adelaide, South Australia Tourism Australia. Submit your application online or find out how to apply via a hard copy form. The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . Have a $5 bill in hand or some shrapnel You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. Version 2.3.0.0 Phone the Adelaide Metro InfoLine on1300 311 108 and transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum amount. Attribution 3.0 Australia Licence. You can purchase a regular metroCARD at Adelaide Airport or from participating retailers in the city. A single trip lasts for 2 hours and you will only be charged once in this timeframe, no matter how many times you validate your metroCARD. Explore University of South Australia. 130 Livingston Street Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. Find more information about getting help with MetroCard problems. Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: "screenSet": "Aus-ProfileUpdate", adelaidemetro.com.au. SENIOR_1234567. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. If you recharge online or over the phone, the funds will be available in around one hour and will load to your metroCARD when you next validate it. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. We can't respond to what you write here but you can contact us instead if you'd like a response. Each time you submit the form, well enter your name into a drawing to win free rides. "custAction": "event2" . Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. These ticket machines are located in the main passenger concourse at Adelaide railway station and in the public bus stop shelter at Adelaide Airport. Public buses are an easy way to get from Adelaide Airport to the city. Choose a travel card from the list. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. Seniors Card in other states and territories - Australian Government. Seniors Card holders: Use SENIOR_and your seniors card number e.g. Located on every train and tram is a vending machine used for the purchase of single trip and day trip tickets. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. You are currently in preview mode. Using your Seniors Card on Adelaide Metro public transport is easy, you just have to remember to validate at the beginning of your journey by bus, tram or train. }, . Choose an amount to put on the card and tap Add Money. Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. To start your ride, tap your card on the reader when you board your selected mode of transport and be sure to tap off when you disembark. If your MetroCard expired during the shelter-at-home order in New York, youre not alone. We have detected you are using an out-of-date browser. Joining the Seniors Card program provides you with a range of benefits including public transport concessions, access to specially discounted goods and services across the state, special offers, competitions and keep up to date with important information relevant to you. Adelaide airport is eight kilometres from the centre of the city and is easily accessed by car, bus and taxi. Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. change the name on your metroCARD account. Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years. We can transfer credit from lost Metrocards, to replacement ones. "custEvent": "FYASignUp", Please don't include any of your personal information in this box. These machines have a larger touchscreen, allowing for selection of different ticket types and payment methods. To validate your metroCARD, hold it in front of the validator (or the mark on barrier gates), and wait for the solid green light and/or high-pitched sound that tells you it has worked. The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. }, { Brooklyn, NY 11201. The ticket vending machines have a touchscreen display for passengers to choose the appropriate fare and payment method, and upon payment the machine dispenses a validated ticket for the passenger. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. If you have an online metroCARD account, it gets updated every night and will show your new balance and transaction history the next day. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. Improve this listing. [3], In 2013, it was announced that Metrocards would be able to be used to access secure bike cages, at railway stations fitted with the necessary equipment, for an annual fee. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. If you recharged online or by phone, your new funds will be available in about an hour. Update your details File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector We'll send you an email each quarter to remind you to complete the survey. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. }, That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! We do our best to get service moving again or to give you options to take another train or bus. (Cards purchased with cash are not protected. If you need your password reset, please emailseniorscard@sa.gov.au and staff will email the details to you. Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. moving from a student metroCARD to a concession metroCARD), youll need to buy the new metroCARD and pay any difference to round the balance up to the nearest $5. We credit: $4.24 per day remaining on your 30-Day card, and. A confirmation code will be sent for validation. Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. We recommend updating your browser to the latest version. Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 9am to 5:30pm Monday - Friday, and 9am . You cant transfer or get a refund for time left on an unlimited-ride card. Use the service finder to locate a metroCARD agent near you. When is the best time to visit Australia? At Park 'n' Ride car parks you can leave your car and transfer to an Adelaide Metro public transport service to complete the journey. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. There are several options for reaching the city from the airport. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. Find out more aboutdifferent metroCARDs and fares or use our fare finder for a recommendation of the fare you need. Bikes are allowed free on trains after 9:00 am until 3:00 pm. We can only track, cancel or replace registered metroCARDS. . After that time, the expired MetroCard must be sent to MetroCard customer claims. Document #: 9213000 Version: 5Page 1 of 4. We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. Remember, we can't respond to what you've written here. Find out how you can request a replacement card if yours is lost, stolen or broken. Please tell us how this page helped you. Call 511 and follow the prompts get to the Balance Protection Program. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. Find out how you can request a replacement card if yours is lost, stolen or broken.
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