Information management FOI & SAR team. Make sure you remain within any weight limits for the specific waste type and bin size. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. 8 Mint walk Whatever the position with reporting missed collections which is often a fruitless exercise, Veolia are simply abysmal at what they do. The charge is for the provision of the Service and not the size of the bin used, or the amount of waste produced. The chargeable garden waste Service is available for use by and payment from domestic households only. Bin "Fullness" reading at time of collection (if available). they were installed, i.e. 9.1. We do not have a fax in our service. Frequent contamination may result in the cancellation of the Service at the Councils discretion. I would also suggest it was (wait for it) one of the Executive team who issued the ok to go ahead. I would ask that the team and executive person responsible get a big pat on the back and if possible second them to tackle a few more of those perfectly legal sordid protocols. This may exclude some flats or where access is difficult i.e. Thank you for your patience and understanding. To learn more and sign up for the service visit the council website. Our nationwide network means we offer waste collections anywhere in the UK. Croydon CR0 1EA, -----Original Message----- Please notify provide you with a response by8 December 2021. There were a number of times that they did not turn up the next day either and a number of days they turned up and did not do the assisted collections. If your household runs out, top-up liner packs are available at Council's Realm and Croydon Customer Service Centres. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . So far I have only received a single response on 8th September stating that they will chase up the service for the data. The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid. following information: Please can you provide an output in Excel format of all collections made You must also cancel the Service if you will no longer be a resident in an eligible property within the London Borough of Croydon. Contact us for a quote 0800 211 83 90. This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. In your request for information dated 2 August 2021 you requested the You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. New customers Existing Customers If you are an existing customer and would like to raise an enquiry relating to your service, please follow this link. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). The Council reserves the right to alter collections if required, and will endeavour to provide adequate notice to all householders that would be affected by the alteration. View as HTML, 156K Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. I requested a download of all Collections made from Bigbelly bins since The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. The 2022 rubbish calendar was the last hard-copy version that residents in Croydon will be receiving for a very long while. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. 7.7. Bernard Weatherill House I attach above a spreadsheet showing the information you have requested. 8 Mint walk Bin Serial Number Veolia have a 15 year contract with Croydon Council which began in 2003. How we collect your garden waste. https://www.whatdotheyknow.com/help/offi https://www.whatdotheyknow.com/help/ico- http://www.croydon.gov.uk/email-disclaimer. 7.6. Once you are receiving the chargeable garden waste Service, you may cancel the contract for the Service at any time by providing the Council with at least one months notice via www.croydon.gov.uk/myaccount. However, this is not the data that I have asked for. View as HTML. 15.2. I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. 7.2. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. In your request for Internal Review, you asked the Council to reconsider Well provide the container you need, whether a simple wheelie bin or a skip. 14.2. 1.6 Honesty NEW Help improve this site by current COVID 19 (Coronavirus) outbreak you may experience some delay in To: FOI <[Croydon Borough Council request email]> Internal review acknowledgement letter Hooker.docx, 282K Business Waste offers commercial waste, disposal, collection and recycling services throughout the Croydon area. 8 Mint Walk, Are you the owner of any commercial copyright on this page? Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. of Sustainable Communities, Regeneration & Economic Recovery, who has Legal Services To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Actors achieving greatness in a Coulsdon wooded glade, Council sticks much-criticised My Account system in the bin, check your bin collection days and download your bin collection calendar, report damaged or missing bins or request an additional recycling container/bin removal, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Your usual collection day can be found by typing in your postcode on the Croydon Council website. Any dispute, controversy, proceedings or claim between the Seller and the Buyer relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales. your request as you believed that you had not been provided with the It is intended solely for the addressee. Any reports of missed collection reported outside of these times will not be collected. Council. will communicate electronically only. The council has announced that it is abandoning the requirement for residents to sign-up for its deeply flawed My Account system, which until this month it insisted that members of the public must use to report any missed bin collections by Veolia. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. You can dispose of the following waste in your garden waste bin: Please note: all garden waste including branches must be able to fit into your bin with the lid closed. Customer. I am surprised to learn about what has happened at the Garden Centre and was unaware of this. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections?unfold=1 on May 02, 2023 05:24. There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. They mean that residents will no longer need to log in to My Account to complete these simple tasks. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. Please use this email address for all replies to this request: We can provide extra bins for new waste streams to encourage recycling. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. Download If you still cannot find it, please call us on 020 8726 6200 so we can check your details and re-send the email. Existing members affected by the disruption due to Covid-19 will receive their compensation automatically when their . In the event of the bin being lost, stolen or damaged you may be required to pay to the Council the costs of the equivalent replacement bin(s) and its delivery unless the Council has damaged the bin(s) during collection. 5.2. One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. Please contact the Council via your www.croydon.gov.uk/myaccount to report the problem after 10pm on the day of the collection and within 2 working days of your collection day. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. except where the sender specifically states these to be the views of I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. Its quick and easy to organise commercial waste collection for your business. Your donations keep this site and others like it running. SocietyWorks Ltd Find out what services we provide the residents of Southwark. A range of two and four-wheel bins are available to store all sorts of waste on your premises. You may get referred to the digital service where if you type in your address it gives you your collection day and what to put out. Ive just tried this, and its now infinitely faster than before. 7th Floor Zone C View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 The Council responded to you on the 10 November 2021 and provided the 3.1. Is the Business Waste customer care team based in the UK? privacy legislation. Download Take a deep breath and be polite you may be surprised at the response. At the end of the year, you must sign up again if you want to continue to use the garden waste service. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. and if anyexemptions apply to some or all of the information then we Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. TheFreedom of Information Act 2000may restrict the release of some or 10.6. Information should not be withheld from the public unless there are clear and lawful reasons for so doing. When youre happy with the type, number, and size of free bins, tell us when you need your bins delivering. 15.1. We work with all our customers to ensure your waste is always collected on time when its suitable for you and the licensed waste carrier. A site to help anyone submit a Freedom of Information request. In some case, a fee may be payable. Communal collections for flats will not have calendars, but residents can check their collection date on the same webpage. No waiver by the Council of any breach of these Terms and Conditions by the Resident(s) shall be considered as a waiver of any subsequent breach of the same or any other provision. If we decide a fee is payable, we will To arrange low cost waste collections call 0800 211 83 90. In your request for an Internal Review dated, 10 November 2021, you stated Business Wastes recycling service processes all kinds of recycling, including cardboard, plastic, paper, glass, wood, biomass, garden waste, soil, scrap metal and WEEE (electrical waste such as appliances). You can only report a missed collection after 6pm on collection day and up to two days after your collection day. Contact the department Telephone 020 8770 5000 Address Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA Report a problem with this page The Service is not available for all households eligible for a kerbside household service. decision. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections. You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. Croydon Croydon bin collection targets missed 3 months in a row and rubbish is piling up Documents show that missed bin collections have been well over council targets News By Tara O'Connor Local Democracy Reporter 16:46, 25 JAN 2022 Updated 17:29, 26 JAN 2022 Existing customers contact me by phone. We willcarry outan assessment What the council itself describes as a simple task will now be possible in one area of the councils clunky website. Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias. Yes, we provide a duty of care certificate (also known as a waste transfer note (WTN)) free of charge as part of your service agreement. Yes, Business Waste has received Alcumus ISOQAR certification for: These are both in the scope of registration for the provision of waste management brokerage. I have now concluded this review and I am able to reply as follows. Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible. The council also offers a garden waste service for households that receive a regular individual collection, with collections taking place every two weeks. The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation. This service offers collections every 2 weeks for 71.02 a year. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. We also provide the lowest prices for trade waste collection in Croydon. Reporting missed bins or crew-related issues, placing bin orders and assisted bin collection requests. From: A Hooker [mailto:[FOI #778669 email]] 5.1. Please collect tomorrow ASAP Bin has been left in Normal Collection place. If it's been more than 2 days, you can either wait for your next collection day or take the waste to a household waste and recycling centre. However, this is not the data that I have asked for. Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. Our lawyers and So whomever that Executive was, She/Him/He/Her/They (and so forth) and the teams working on that are the real heros of that change. 7. Croydon, CR0 1EA 3.2. On receiving your request for an Internal Review, I contacted the Director giving feedback For my experience , there is no service full or otherwise . Neither party shall be liable for any failure nor is delay in performing their obligations where such failure or delay results from any causing that beyond the reasonable control of that party. We collect food organics garden organics (FOGO) bins fortnightly on your garbage collection day, every alternate week to your recycling bin. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Whether your business is located in one of Croydons major shopping centres, or one of the nearby business parks, our local teams can fulfil your collection needs. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. Minimal = of a minimum amount, quantity, or degree. Most Mondays they have the Department of work and Pensions Disability Employment Advisors on site from about 10.00. Some addresses dont fit on the usual rounds so they tag them into a different round. I dont think we can complain too much and its on a par with other Boroughs. To arrange low cost waste collections call 0800 211 83 90. From general waste to popular glass, paper, and packaging recycling as well as specialist waste streams such as clinical, hazardous, and pharmaceutical waste we work with licensed waste carriers able to safely collect all such types. Business Waste can make sure your company complies with Croydons strict regulations. 10.2. might not provide that information to you. Constantly week in week out right now I try to dispose of my rubbish and/or recycling in the communal bins for our flats only to find the existing recycling/rubbish from the previous week full up and not collected meaning Im having to hold on to my recycling until the bins are actually emptied(!) We are a leading waste management company helping businesses in the UK save money on their waste collection and disposal services. of this email or attachments. mySociety Croydon Borough Council, Slattery, Mary, Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. Bin Location (Lat / Long coordinates) Dispose of garden waste. Let us know about any access issues where you want the bins delivering such as locked gates, access codes and times. I note that it is now 5 weeks later, and have not had any update to this request. please communicate with us only by email and not by post. Please pass this on to the person who conducts Freedom of Information reviews. Run by Volunteers and powered by Alaveteli. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Contact us if you think it should be reopened. Croydon CR0 1EA. Established in 2008. all of the information you have requested. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. Get a fast FREE quote for your waste 0800 211 83 90. There are three ways to report the missed collection of a rubbish or recycling bin. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon We are making it easy for residents to get their bin calendars online this year. Report a garden waste collection problem. data that you have. after 4.30pm will be deemed to be served on us the next business day. 1.7 Leadership For example SW1A 2AA. Rare sighting: around 1,000 bins have vanished from Croydon's streets in less than three years Around 1,000 bins have been vanished from Croydon's streets since 2018, according to official council figures provided through a Freedom of Information request. That is where the similarity ends unfortunately. 10.5. 6.11. information requested. Perhaps the one we got was the best in the circumstance. Legal team, Internal review acknowledgement letter Hooker.docx, 282K Nothing in these Terms and Conditions shall limit or exclude the Councils liability for death or personal injury caused by its negligence or for any other matters for which it would be unlawful to exclude or limit liability. Well done to whoever was brought in to effect this change! after 4.30pm will be deemed to be served on us the next business day. Yes visit our payments page to pay your invoice online. Veolia, come (or dont come) when they choose anyway. Lost property cannot be retrieved and will not be compensated. Any views expressed in this email are those of the individual sender, 11.2. Where is the equality there ? disseminate the information contained within this e-mail. Conditions apply so please contact . the case and advise you of your rights to appeal this decision. This was all done mainly in the drive for efficiency, to reduce the number of staff working on the councils phone lines and save a few bob. The Council shall use reasonable care and skill in its performance of the Services and shall ensure compliance with any and all relevant codes of practice. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. If the bin(s) is/are contaminated with materials that are not accepted in the garden waste Service, it is your responsibility to remove the contamination before the next scheduled collection. To support independent local journalism in Croydon, please sign up today as a supporter. . Once cancelled, the Contractor will collect the bin(s), if there is any damage, or if the bin(s) are defaced or not available, the Council reserve the right to charge you for repair/replacement of said bin(s). Bins all left in the usual place. Holders of public office should be truthful. A page has been set up where residents can simply enter their post code, select their address, and their collection calendars will be made immediately available to view and download. The town is a bustling business centre which also boasts an exciting, lucrative night life. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. Download Customers who do not have access to the internet can sign up using the internet Services at Access Croydon or any public libraries, in person or nominate a person to do so on their behalf. Elderly people in winter when keeping warm is a major challenge. New Customers If you would like to become a customer, please follow the link below to contact a member of our team. 6.2. 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